At Trudy's Hallmark, we stand behind the quality of our products, and we want you to be completely satisfied with your purchase.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Please be aware that all sales are final on seasonal, sale products, and plush items.
For the health and safety of our customers and staff we are unable to accept returns on personal protection items including face masks, hand sanitizers and other "clean and safe" items as detailed in the item descriptions.
At Trudy's Hallmark, your satisfaction is our priority, and our Return Policy is designed to make your shopping experience worry-free. If you have any questions or concerns, don't hesitate to reach out to our dedicated customer service team. We're here to assist you!