FAQs

Trudy's Hallmark is a family owned business proudly serving our customers since 1980. We currently have 70 locations across the states of Texas, Washington, Kansas, and Idaho and we're continuing to grow!

Trudy's Hallmark online store does not connect or affect your Crown Rewards that you use on Hallmark.com and in our stores. We have our own online point program, Trudy's Rewards, that is very similar to Hallmark.com.

When you place an order on trudyshallmark.com, you automatically start earning points. You earn 4 points for every dollar spent. 100 points can be redeemed for $1.00.
There is a purple present icon at the bottom right hand corner of our home page that you can go to to view your points and redeem them.

Trudy's Rewards is a point program available exclusively online at trudyshallmark.com. You earn reward points on every online purchase with us that you can redeem for discounts on future online Trudy's Hallmark purchases.

When viewing a product page for an item that is currently out of stock, you'll notice link below the SKU number that says "Let Me Know When It's Back" This box provides an option to receive an email when the item is restocked. Simply click on the link and follow the prompts to set up your email notification.

Discount codes and promotions may not be applicable to certain items. Typically, our discount codes and promotions do not apply to Hallmark Keepsake Ornaments, LEGO, Jellycat, select limited edition products, pre-order items, previously discounted items, and previous purchases, but other exclusions may apply.

Discount codes and promotions often have expiration dates. Double-check the expiration date to ensure it's still active.

If you've confirmed that the code is still valid and should apply to your purchase but you're still encountering issues, please feel free to reach out to our customer support team. We'll be more than happy to assist you further and ensure you get the discount you deserve.

You can view our shipping policy here: Trudy's Shipping Policy

Currently, we only offer shipping within the United States and are unable to ship internationally at this time.

At checkout, you have the option to select expedited shipping services for a quicker delivery. The estimated shipping times do not include the time it takes for order processing, packing or holidays. The estimated shipping time begins once the carrier has the package. It is important to note that once the carrier has the package, we have no control over it's delivery process.

Because products and volume vary between our stores, we do not offer an order online to pick up in store service at this time.

The estimated ship time is available in the product description, subject to change due to manufacturer or carrier delays. The products will ship out in the order they were purchased. All items purchased with a pre-order will ship together.

At Trudy's Hallmark, we stand behind the quality of our products, and we want you to be completely satisfied with your purchase. 

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Please be aware that all sales are final on seasonal, sale products, and food items.

For the health and safety of our customers and staff we are unable to accept returns on personal protection items including face masks, hand sanitizers and other "clean and safe" items as detailed in the item descriptions.

At Trudy's Hallmark, your satisfaction is our priority, and our Return Policy is designed to make your shopping experience worry-free. If you have any questions or concerns, don't hesitate to reach out to our dedicated customer service team. We're here to assist you!

In most cases, you can return items your purchased online to a Trudy's Hallmark location. Before bringing your item to the store, please contact us at info@trudyshallmarkstore.com