Jellycat Ooky Bat
SAFETY & CARE
We can ship to virtually any address in the U.S. Note that there are restrictions on some products.
All shipping times are estimates given by the carrier once they receive a package. We will do our best to ship orders placed Sunday through Thursday within 48 hours of receipt. Orders placed on the weekend will ship at the start of the new business week. If we are unable to do so we will contact you via email or phone.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
All sales final on seasonal, sale product and plush.
For the health and safety of our customers and staff we are unable to accept returns on personal protection items including face masks, hand sanitizers and other "clean and safe" items as detailed in the item descriptions.